Careers at Great Southern Killarney

At Great Southern Killarney we recognise that one of our key assets is the talents and skills of our employees. We believe that each employee contributes directly to the hotels growth and success. One of our objectives is to provide a working environment that is conducive to both personal and professional growth. Great Southern Killarney is committed to attracting, retaining and promoting people with the ability and willingness to succeed in their role.  We strive to create a supportive environment in which all employees can flourish and reach their full potential. We are committed to offering opportunities for training and career advancement. You can apply for any of teh available positions at Great Southern Killarney by clicking here.

View all Hayfield Family Collection Job Vacancies Here. Click here to find our what makes working with Hayfield Family Collection so special.

We are currently recruiting for the following positions:   

Receptionist

Position:

The Great Southern Killarney is looking for an experienced highly efficient, well organised and energetic Receptionist to join our team. The ideal candidate is someone who is approachable, friendly, professional, hardworking and enjoys the fast pace of working in a large dynamic environment. Someone who can consistently provide a high standard of service and contribute to the overall guest experience from check-in to check-out.

Task Overview:

  • Ensuring that all our Guests receive a warm, friendly, courteous welcome on arrival and throughout their stay.
  • Demonstrating a high level of customer service at all times. 
  • Checking our Guests in/out in a timely and efficient manner to ensure a positive experience. 
  • Answering calls in a friendly, professional manner, transferring calls to the correct extensions and dealing with requests. 
  • Taking reservations correctly, noting any special requests. 
  • Receiving cash and credit card payments. 
  • Maximising room occupancy and promoting the hotels' facilities at all times. 
  • Ensuring that billing is accurate. 
  • Dealing with any guest complaints efficiently and effectively. 
  • Knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge.

Role Requirements:

  • At least 1 year experience in a similar role at 4* or 5* level. 
  • Proficient in Microsoft Office Suite and experience in Tablepaths, Hotsoft, Volante or similar advantageous.
  • Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence.
  • High Attention to Detail. 
  • Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels. 
  • Fluent English (written and verbal). 
  • Ability to work independently or as part of a team. 
  • Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed. 
  • Experience using Front of House Systems, Switchboard, Reservations. Local knowledge of Killarney

Accommodation Supervisor

Job Summary

The Great Southern Killarney is looking for an energetic, friendly, hardworking Accommodation Assistant to join our team. The ideal candidate is someone who is approachable, professional and enjoys the fast pace of working in a large dynamic environment. Someone who can consistently provide a high standard of service and contribute to the overall guest experience.

Key Delivery Areas

  • To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
  • Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
  • Issue keys, room lists, check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
  • Check all work given to the Accommodation Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
  • Ensure effective inspection of dedicated work section on a given day.
  • Ensure all maintenance work in bedrooms in daily section are rectified prior to releasing rooms back to front desk.
  • Ensuring that accommodation is clean, well maintained and attractively presented.
  • Maintain stock levels of stationary, linen, towels and amenity requirements in order to ensure consistency in standards.
  • Knowledge of the hotels hygiene, health and safety regulations
  • Compile maintenance lists where necessary and ensure that all lists are recorded in the correct manner.
  • To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
  • Monitor staff performance to ensure that guests are happy and that the Accommodation Department is well run on a daily basis.
  • Minimise wastage of materials and energy through careful monitoring of staff.
  • Ensure Accommodation Department complies with hotel waste practices.
  • Liaise with other Accommodation Supervisors, Deputy Executive Housekeeper and Executive Housekeeper to ensure the smooth operation of the Accommodation Department.
  • To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
  • To carry out ad hoc cleaning duties as necessary or as requested by the Management team
  • Cleaning knowledge and willingness to learn
  • Comply with Health & Safety regulations.

Role Requirements:

  • At least 2 year experience in a similar role at 4* or 5* level
  • The ability to use Microsoft office applications and Hotsoft.
  • Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
  • High Attention to Detail
  • Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
  • Fluent English (written and verbal)
  • Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
  • Have the ability to supervise and train staff members ensuring high levels of service and accuracy
  • Focused on providing a consistently high standard of service and hygiene
  • Be standards driven, a team player, flexible
  • Possess the ability to work under pressure
  • Have excellent organisational skills
  • Be standards driven, a team player, flexible
  • Possess the ability to work under pressure
  • Have excellent organisational skills

Food and Beverage Assistant (Full time or Midweek mornings or evenings)

Position:

The Great Southern Killarney is looking for highly efficient, well organised and energetic Food and Beverage assistants for our Garden Room Restaurant (Breakfast and Supper Shifts). The ideal candidate is someone who's is passionate about Guest Service, has bags of stamina and enjoys the fast pace of working in an award winning restaurant. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure a fantastic guest experience by following clear instruction and assisting your team-mates where needed.

Key delivery areas:

  • As Food and Beverage Assistant your main function will be to provide excellent customer service by professionally and efficiently serving food and beverage to our Guests.

The Successful Candidate will:

  • Have previous experience in a similar role at 4*/5* level. 
  • Have a friendly and outgoing manner. 
  • Be well-presented and maintain a professional image at all times through appearance. 
  • Have excellent communication and interpersonal skills. 
  • Have fluent English, both verbal and written. 
  • Be courteous and focused on providing a consistently high standard of customer service. 
  • Be a team player, flexible. 
  • Have knowledge of food, wine and cocktails. 
  • Have local knowledge of Killarney.
Click here to watch our video discussing the benefits of working as a Food & Beverage Assistant at Great Southern Killarney and Hayfield Family Collection.

Kitchen Porter Supervisor

Job Summary

Position:

The Great Southern Killarney is looking for a highly efficient, well organised and energetic Kitchen Porter Supervisor / Chief Steward. The ideal candidate is someone who's got bags of stamina and enjoys the fast pace of working in a kitchen. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure excellent organisation and management of the kitchen storage facilities.

Key delivery areas:

As Supervisor, you will be leading a small team of Kitchen Porters and overseeing the day to day running of the section as well as look after the kitchen storage facilities.

Task overview:

Supervise and co-ordinate the work of Kitchen Porters to ensure correct staffing levels for the different areas.

  • To carry out training of all new porters and keep records accordingly, as well as ensuring that training and development is carried out for self and all other staff when required.
  • Ensure Kitchen Porters are regularly monitored and trained on the correct usage of cleaning materials, machines and equipment and comply with health and safety regulations.
  • To undertake the supervision of small equipment cleaning duties as per cleaning schedules in order that the front of house team have resources required for service.
  • Supervise the cleaning of all large kitchen equipment as well as the general cleanliness of the kitchen including floors, walls, fridge doors, wash hand basins and store areas.
  • Allocate duties throughout the shift to Kitchen Porters to ensure consistency of service.
  • The ability to clean to a high standard whilst monitoring/training others.
  • Must have extensive Kitchen Porter knowledge.
  • Monitor Health & Safety.
  • Strong people management skills and excellent organisational skills.
  • Ability to work well under pressure.
  • To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
  • To carry out ad hoc cleaning duties as necessary or as requested by the Head Chef.
  • Maintain a safe and hygienic working environment in all back of house areas and report any maintenance issues to the maintenance department.
  • To ensure that all equipment, cutlery, crockery, glassware etc. is stored correctly and allocated to correct area.
  • To ensure that the correct cleaning procedures are followed in respect of chemicals and equipment, and follow daily and weekly cleaning schedules.

The successful candidate

  • Have a minimum of 4 years’ experience in a comparable role
  • Possess excellent communication and interpersonal skills
  • Have fluent English – written and spoken
  • Be courteous and focused on providing a consistently high standard of service and hygiene
  • Be standards driven, a team player, flexible
  • Possess the ability to work under pressure
  • Excellent time management skills and the ability to prioritise work load effectively with good organisational skills

Kitchen Porter

Job Summary

Position:

The Great Southern Killarney is looking for two efficient, energetic and well organised a Kitchen Porters. The ideal candidate is someone who's got bags of stamina and enjoys the fast pace of working in a kitchen. You also need to be able to stay calm and work as part of a team during a frenetic service.

Key delivery areas:

As part of the Kitchen Porter team, your responsibilities will include general cleaning and sanitizing of the kitchen and surrounding areas as well as store-room organisation, deliveries and general portage duties.

Task overview:

  • Correct usage of cleaning materials, machines and equipment and comply with health and safety regulations.
  • Small equipment cleaning duties as per cleaning schedules in order that the front of house team have resources required for service.
  • Cleaning of all large kitchen equipment as well as the general cleanliness of the kitchen including work stations, floors, walls, fridge doors, wash hand basins and store areas.
  • Ensure consistency and speed of service.
  • The ability to clean to a high standard
  • Unloading equipment and food from deliveries.
  • To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
  • To carry out ad hoc cleaning duties as necessary or as requested by the Head Chef.Must have Kitchen Porter knowledge and willingness to learn
  • Comply with Health & Safety regulations.
  • To ensure that all equipment, cutlery, crockery, glassware etc. is stored correctly and allocated to correct area.
  • To ensure that the correct cleaning procedures are followed in respect of chemicals and equipment, and follow daily and weekly cleaning schedules.
  • Ability to work well under pressure.
  • Maintain a safe and hygienic working environment in all back of house areas and report any maintenance issues to your manager.

The successful candidate

  • Have a minimum of 1 years’ experience in a comparable role
  • Possess excellent communication and interpersonal skills
  • Have fluent English – written and spoken
  • Be courteous and focused on providing a consistently high standard of service and hygiene
  • Be standards driven, a team player, flexible
  • Possess the ability to work under pressure
  • Excellent time management skills and the ability to prioritise work load effectively with good organisational skills

Receptionist

Position:

The Great Southern Killarney is looking for an experienced highly efficient, well organised and energetic Receptionist to join our team. The ideal candidate is someone who is approachable, friendly, professional, hardworking and enjoys the fast pace of working in a large dynamic environment. Someone who can consistently provide a high standard of service and contribute to the overall guest experience from check-in to check-out.

Task Overview:

  • Ensuring that all our Guests receive a warm, friendly, courteous welcome on arrival and throughout their stay. 
  • Demonstrating a high level of customer service at all times. 
  • Checking our Guests in/out in a timely and efficient manner to ensure a positive experience. 
  • Answering calls in a friendly, professional manner, transferring calls to the correct extensions and dealing with requests. 
  • Taking reservations correctly, noting any special requests. 
  • Receiving cash and credit card payments. 
  • Maximising room occupancy and promoting the hotels' facilities at all times. 
  • Ensuring that billing is accurate. 
  • Dealing with any guest complaints efficiently and effectively. 
  • Knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge

The Successful Candidate:

  • At least 1 year experience in a similar role at 4* or 5* level. 
  • Proficient in Microsoft Office Suite and experience in Tablepaths, Hotsoft, Volante or similar advantageous. 
  • Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence. 
  • High Attention to Detail. 
  • Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels. 
  • Fluent English (written and verbal). 
  • Ability to work independently or as part of a team. 
  • Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed. 
  • Experience using Front of House Systems, switchboard, Reservations. Local knowledge of Killarney

Housekeeping / Accommodation Assistant

Position:

The main responsibilities for this role are to ensure that the day to day operations are carried out in line with department and hotel standards and that these agreed standards are achieved at all times.

Task Overview:

  • Greeting all guests in a warm and friendly manner
  • Cleaning of guest bedrooms and bathrooms to the highest of standards, ensuring they are clean, well maintained and attractively presented at all times
  • Replace guest amenities and supplies in rooms
  • Dress beds following the standard operating procedure of the hotel
  • Remove rubbish and room service items and replace used linen
  • To clean corridors and public areas
  • To report all lost property and maintenance issues to the supervisor
  • Maintain stock levels of stationary, linen, towels and amenity requirements on in order to ensure consistency in standards.
  • Knowledge of the hotels hygiene, health and safety regulations
  • Check that all appliances are present in the room and in working order
  • Straighten desk items, furniture and appliances
  • Dust, polish and vacuum carpet

The successful candidate:

  • Have a minimum of 1 years experience in a comparable role in a 4* hotel
  • Have the ability to maintain cleanliness of 12-15 rooms daily
  • Possess excellent communication and interpersonal skills
  • Have fluent English
  • Be courteous and focused on providing a consistently high standard of service and hygiene
  • Be standards driven, a team player, flexible
  • Possess the ability to work under pressure
  • Have excellent organisational skills

Chef de Partie - Bar

Position:

The Great Southern Killarney is looking for a highly efficient, well organised and energetic Chef de Partie. The ideal candidate is someone who's got bags of stamina and enjoys the fast pace of working in a kitchen preparing food for our bar. You also need to be able to stay calm and work as part of a team during a frenetic service. As head of your section you need to be confident enough to manage the commis chefs working with you - and to give them clear instructions.

Key delivery areas:

As Chef De Partie your role will include food and beverage preparation and organisation, including purchasing of stock, storage and control of same. As a senior staff member you’ll be held responsible for productivity of your section, staff management and training all whilst adhering to our organisational and industrial codes of conduct and maintaining a safe and healthy work environment.

Task overview:

  • Organise kitchen operations for service in the restaurant, bar and banqueting.
  • Apply organisational skills for workflow planning and Mise en Place.
  • Ensure quality and consistency of food served.
  • Organise kitchen for A la Carte, general production and preparation.
  • Monitor and maximise efficiency in kitchen operations.
  • Preparing, cooking and presenting dishes within your speciality
  • Managing and training any chefs or other kitchen staff working with you
  • Helping the sous chef and head chef to develop new dishes and menus
  • Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety
  • Monitoring portion and waste control to maintain profit margins
  • Food Prep overview includes (but not limited to): Carve meats and fish. Appetizers, savouries, sandwiches, salads. Hot and cold sauces for menu items. Dishes containing rice, farinaceous foods and pulses.
  • Dishes containing eggs. Poultry/game and meat dishes. Sauces for meat, game and poultry dishes. Fish dishes and shellfish dishes. Sauces for fish and shellfish. Cakes and yeast goods. Hot and cold desserts. Pâtés and Terrines. Chicken, meat and seafood curries. Rice dishes. Regional dishes local and foreign.

Role Requirements:

  • Minimum of 3 years' experience in a similar Role
  • Experience in a similar 4* Deluxe environment preferable
  • Customer Experience Champion and a strong, confident but level-headed leader capable of managing high presentation, consistency- and service standards and delegate tasks to ensure productivity.
  • Strong work ethic and high standards of achievement, integrity and attention to detail
  • Attention to detail, excellent presentation skills
  • Enthusiasm and creative talent
  • Passionate approach to the production of food
  • Flair and imagination
  • Management and organisational skills
  • Fully aware and compliant in Food Safety and HACCP Food Management Systems
  • Have a good grasp on profit margins

Reporting Structure:

Reports to Executive Chef and Sous Chef

Food & Beverage Assistant/ Bartender

Position:

We are excited to invite you to apply for a position in our award winning Hotel-Bar. The Great Southern Killarney is looking for highly efficient, well presented, well organised and energetic Food and Beverage assistants for our Brownes Bar (Lunch & Dinner Shifts with some morning set-up duties) The ideal candidate is someone who's is passionate about Guest Service, has bags of stamina and enjoys the fast pace of working in an award winning bar in a 4* plus environment. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure a fantastic guest experience by following clear instruction and assisting your team-mates where needed.

Key delivery areas:

As Food and Beverage Assistant your main function will be to provide excellent customer service by professionally and efficiently serving food and preparing and serving beverages to our Guests.

The Successful Candidate will:

  • Have previous experience in a similar role at 4*/5* level - bar-tending
  • Have a friendly and outgoing manner
  • Be well-presented and maintain a professional image at all times through appearance
  • Have excellent communication and interpersonal skills
  • Have fluent English, both verbal and written
  • Be courteous and focused on providing a consistently high standard of customer service
  • Be a team player, flexible
  • Have knowledge of food, wine and cocktails
  • Have local knowledge of Killarney



 

Suitable candidates can apply with CV to mbasel@greatsouthernkillarney.com 

Milandi Basel
HR Manager
Direct Line: 00353-64-6638042
Great Southern Killarney, Town Centre Killarney, Co. Kerry
Hotel Switchboard: 00353-64-6638000

 

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