Careers at Great Southern Killarney

At Great Southern Killarney we recognise that one of our key assets is the talents and skills of our employees. We believe that each employee contributes directly to the hotels growth and success. One of our objectives is to provide a working environment that is conducive to both personal and professional growth. Great Southern Killarney is committed to attracting, retaining and promoting people with the ability and willingness to succeed in their role.  We strive to create a supportive environment in which all employees can flourish and reach their full potential. We are committed to offering opportunities for training and career advancement. You can apply for any of teh available positions at Great Southern Killarney by clicking here.

View all Hayfield Family Collection Job Vacancies Here. Click here to find our what makes working with Hayfield Family Collection so special.

We are currently recruiting for the following positions:   

Bar Manager

Job Summary

The Great Southern Killarney is looking for highly efficient, well presented, well organised and energetic Bar Manager for our busy Bar operations in the Great Southern Killarney, which includes Brownes Bar, our Conference & Banqueting department and various in-house functions.

The ideal candidate is someone who's is passionate about Guest Service, has bags of stamina and enjoys the fast pace of working in an award winning 4* plus environment. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure a fantastic guest experience by forward planning, giving clear instruction and assisting your team-mates where needed.

Key delivery areas:

As Bar Manager, your main responsibility would be to manage the bar service within the hotel and to ensure that our guests’ expectations are not only met, but exceeded. You will be responsible for creating and updating Standard Operating Procedures in line with the requirements and to ensure that all hygiene and safety standards are met. You are also responsible for managing your team and ensuring, through thorough and ongoing training that your team help you reach your goals.

Main Tasks (not exhaustive)

  • Oversee the service of beverages and food within the bars and maintain overall
  • responsibility for beverage service throughout the Hotel
  • Ensure cash procedures are adhered to and strictly monitored, including preparation and
  • calculation of beverage bills within all departments, and cashing up of tills
  • Take responsibility for stock control, including ordering, acceptance, maintenance of stock
  • levels and stock rotation, and return of any sub-standard items
  • Ensure Hotel security is maintained and events are staffed appropriately
  • Report and liaise regularly with senior Management (CEO, Operations, HR) regarding
  • departmental performance and ensure they are informed of any relevant information or
  • issues
  • Develop and maintain professional relationships with internal and external customers
  • Liaise with reception and sales department regarding handover and organisation of functions
  • Liaise with accounts department to ensure invoices are forwarded promptly and are correct and that cash procedures are being adhered to
  • Liaise with human resources department with regards to recruitment needs, training
  • analysis and delivery and employee relations
  • Perform a duty manager role while on shift when required , taking sole duty management
  • responsibilities for the Hotel and dealing with any issues that may arise during shift
  • Working shift work and weekends, and bank/public holidays, ensuring prompt timekeeping and attendance
  • Ensure breaks are organised in accordance with fluctuations in the volume of business
  • Assist with service in other areas of the hotel as requested
  • Carry out any other reasonable request asked by Directors
  • Promote a positive perception of the Company at all times both internally & externally
  • Ensure Standard Operating Procedures are achieved, and maintained at all times, and are monitored and updated when and where necessary
  • Be aware of and anticipate customers needs
  • Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times
  • Comply with & implement all legislative and licensing requirements.
  • Ensure the departments are clean and hygienic, making sure cleaning rotas are adhered to and appropriate records kept
  • Ensure employee conduct, uniform and personal hygiene requirements are adhered to
  • Ensure the bars run smoothly on a daily basis & are adequately stocked with al necessary goods.
  • Produce effective rotas to ensure staffing levels are appropriate and efficient
  • To promote the Hotel and its facilities to all prospective guests or customers to maximise
  • sales and revenue
  • Report and where possible take action in any incidents of complaint, accident, fire, loss or damage
  • Enforce Licensing Laws, Rules of Management & in-house security policies
  • Check customer satisfaction regularly, ensuring all guest feedback is dealt with in a
  • professional and efficient manner to minimise negative impressions of the hotel
  • Prompt timekeeping and attendance, and effective organisation of staff
  • Attend company meetings as requested
  • Communicate a vision of success which the team want to be part of
  • To promote a positive attitude and team ethos, including ‘lead by example’, for the
  • department, setting the pace and standards and encouraging mutual respect
  • Inspire & motivate the team to achieve 5* standards through our Standard Operating
  • Procedures and therefore achieve sales and profits
  • Train and develop the team to ensure food & beverage service is to specification,
  • Cooperate with chefs and other staff and managers to ensure customers’ expectations are exceeded by ensuring service is as smooth and as continuous as possible
  • Praise and recognise good performance
  • Deal with poor performance through informal, documented counselling sessions and where necessary implement the Company Disciplinary procedure – in conjunction with HR
  • Pro-active in problem solving and work on own initiative to deal with problems and opportunities

The Successful Candidate will:

  • Have a real understanding of hotel operations and the F&B industry.
  • Minimum 3 years hands on experience in Bar Management in a similar sized property at 4* or 5* level including experience in food service.
  • Ability to work as part of a hotel management team in a busy property.
  • Actively promote the Hotel and Bars and seek staff and customer feedback to improve services and sales
  • A structured, organised and forward-thinking approach to work planning
  • Excellent leadership, communication, motivational and interpersonal skills.
  • To maintain high standards of morale and personal appearance of all staff.
  • To hold regular On-the-Job training sessions, to set up such training material as may be necessary with our HR team and to ensure that staff can perform their duties correctly.
  • To ensure that reports and administration requirements are timeously submitted.
  • Assist in developing initiatives to build sales, profitability and guest counts
  • Assist in maintaining effective cost controls in support of these initiatives
  • Exceptional customer care and ability to ensure service standards are delivered and maintained across all bar operations in the property.
  • Strong financial and business acumen including rostering, stock management, managing budgets, ordering and purchasing skills.
  • Customer focused and target driven
  • Proactive nature with an outgoing and friendly personality
  • Strong leadership skills and the ability to build a rapport with our guests

Commis Chef

Job Summary

Position:

The Great Southern Killarney is looking for a highly efficient, well organised and energetic Commis Chef. The ideal candidate is someone who's got bags of stamina and enjoys the fast pace of working in a kitchen. You also need to be able to stay calm and work as part of a team during a frenetic service.

Key delivery areas:

To assist in the preparation and service of food for guests and staff under the supervision of the Sous Chef/Chef de Partie. To ensure that the quality and standards of the Hotel are maintained at the highest level and customer expectations are met and exceeded.

Task overview:

  • To maintain a high standard of work in accordance with the Executive Chef’s instructions.
  • To prepare, cook and serve food ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times under guidance from a senior chef.
  • To carry out daily and weekly procedures, including food labelling/dating and storage.
  • To remove any hazards and make safe any defects in the kitchen or its equipment and report any problems to a senior chef.
  • To keep high standards of personal hygiene and a clean uniform.
  • To adhere to company procedures in regards to temperature checks, food labelling and dating, cleaning schedules and hygiene regulations at all times ensuring that all records of such are maintained
  • To assist with the acceptance and storage of deliveries and that all relevant company procedures are adhered to
  • To be familiar with the opening and closing procedures of the kitchen and carry them out as rotated
  • To keep high standards of cleanliness on your section and to assist in any job regarding hygiene or cleanliness asked for by a senior chef.
  • To be fully aware of all the health and safety at work regulations.
  • To carry out and assist in the smooth running of the kitchen
  • To attend all meeting and training sessions as required
  • To comply with any reasonable request from your superiors
  • To ensure that all statutory, as well as company, hygiene regulations are being strictly adhered to.
  • Make sure the hygiene and food safety standards are met in all stages of food preparation.

The successful candidate

  • Have a minimum of 1 years’ experience in a comparable role
  • Possess excellent communication and interpersonal skills
  • Have fluent English – written and spoken
  • Be courteous and focused on providing a consistently high standard of service and hygiene
  • Be standards driven, a team player, flexible
  • Possess the ability to work under pressure
  • Have excellent organisational skills

Bar Supervisor Conference & Banqueting

The Great Southern Killarney is looking for highly efficient, well presented, well organised and energetic Bar Supervisor for our Conference & Banqueting department. The hours will be 2 x 12 hour shifts on Fridays and Saturdays with additional mid-week hours available depending on business requirements.

The ideal candidate is someone who's is passionate about Guest Service, has bags of stamina and enjoys the fast pace of working in an award winning 4* plus environment. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure a fantastic guest experience by following clear instruction and assisting your team-mates where needed. You will also need to take charge of your section and support the Conference & Banqueting Manager in a supervisory role to staff members - taking responsibility for drinks reception set-up and liaising with the Conference & Banqueting management and broader management team.

Key delivery areas:

As Bar Supervisor your main function will be to provide and ensure excellent customer service by professionally and efficiently serving food and preparing and serving beverage to our Guests and ensuring that your team is doing the same.

The Successful Candidate will:

Have previous experience in a similar role at 4*/5* level, Have a friendly and outgoing manner, Be well-presented and maintain a professional image at all times through appearance, Have excellent communication and interpersonal skills, Have fluent English, both verbal and written, Be courteous and focused on providing a consistently high standard of customer service, Be a team player, flexible, Have knowledge of food, wine and cocktails, Have local knowledge of Killarney.

Beauty (Massage) Therapist

We are currently looking to recruit a fully qualified Beauty Therapist to join our team here at The Great Southern’s Innisfallen Health and Beauty Rooms.

Main Responsibilities:

The successful candidate will be expected to carry out treatments including facials (Yon-Ka), manicures, pedicures, tinting, tanning and waxing to a high professional standard. The candidate will need to be experienced in Swedish and Hot Stone massage. You will have excellent attention to detail with an emphasis on client care and hygiene, ensuring the working environment is kept to the utmost cleanliness at all times. Be confident when performing treatments on clients. You will maintain a good understanding and keep up to date with product knowledge. In addition to excellent skills in a full range of beauty treatments, the candidate should be able to advise fully on skin care and after care of all treatments.

Education and Qualifications:

At least 1 years salon or spa experience. Qualified to a high standard with both face and body qualifications

Food and Beverage Assistant/ Waiter 

Position:

The Great Southern Killarney is looking for highly efficient, well organised and energetic Food and Beverage assistants for our Garden Room Restaurant (Breakfast and Supper Shifts). The ideal candidate is someone who's is passionate about Guest Service, has bags of stamina and enjoys the fast pace of working in an award winning restaurant. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure a fantastic guest experience by following clear instruction and assisting your team-mates where needed.

Key delivery areas:

  • As Food and Beverage Assistant your main function will be to provide excellent customer service by professionally and efficiently serving food and beverage to our Guests.

The Successful Candidate will:

Have previous experience in a similar role at 4*/5* level, Have a friendly and outgoing manner, Be well-presented and maintain a professional image at all times through appearance, Have excellent communication and interpersonal skills, Have fluent English, both verbal and written, Be courteous and focused on providing a consistently high standard of customer service, Be a team player, flexible, Have knowledge of food, wine and cocktails, Have local knowledge of Killarney.

Click here to watch our video discussing the benefits of working as a Food & Beverage Assistant at Great Southern Killarney and Hayfield Family Collection.

Bar - Food & Beverage Assistant - Full time

Position:

The Great Southern Killarney is looking for highly efficient, well presented, well organised and energetic Food and Beverage assistants for our Browns Bar (Lunch & Dinner Shifts with some morning set-up duties) The ideal candidate is someone who's is passionate about Guest Service, has bags of stamina and enjoys the fast pace of working in an award winning bar in a 4* plus environment. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure a fantastic guest experience by following clear instruction and assisting your team-mates where needed.

Key delivery areas:

As Food and Beverage Assistant your main function will be to provide excellent customer service by professionally and efficiently serving food and preparing and serving beverage to our Guests.

The Successful Candidate will:

Have previous experience in a similar role at 4*/5* level. Have a friendly and outgoing manner. Be well-presented and maintain a professional image at all times through appearance. Have excellent communication and interpersonal skills. Have fluent English, both verbal and written. Be courteous and focused on providing a consistently high standard of customer service. Be a team player, flexible. Have knowledge of food, wine and cocktails. Have local knowledge of Killarney.

Kitchen Porter Supervisor

Job Summary

Position:

The Great Southern Killarney is looking for a highly efficient, well organised and energetic Kitchen Porter Supervisor / Chief Steward. The ideal candidate is someone who's got bags of stamina and enjoys the fast pace of working in a kitchen. You also need to be able to stay calm and work as part of a team during a frenetic service and ensure excellent organisation and management of the kitchen storage facilities.

Key delivery areas:

As Supervisor, you will be leading a small team of Kitchen Porters and overseeing the day to day running of the section as well as look after the kitchen storage facilities.

Task overview:

 

  • Supervise and co-ordinate the work of Kitchen Porters to ensure correct staffing levels for the different areas.
  • To carry out training of all new porters and keep records accordingly, as well as ensuring that training and development is carried out for self and all other staff when required.
  • Ensure Kitchen Porters are regularly monitored and trained on the correct usage of cleaning materials, machines and equipment and comply with health and safety regulations.
  • To undertake the supervision of small equipment cleaning duties as per cleaning schedules in order that the front of house team have resources required for service.
  • Supervise the cleaning of all large kitchen equipment as well as the general cleanliness of the kitchen including floors, walls, fridge doors, wash hand basins and store areas.
  • Allocate duties throughout the shift to Kitchen Porters to ensure consistency of service.
  • The ability to clean to a high standard whilst monitoring/training others.
  • Must have extensive Kitchen Porter knowledge.
  • Monitor Health & Safety.
  • Strong people management skills and excellent organisational skills.
  • Ability to work well under pressure.
  • To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
  • To carry out ad hoc cleaning duties as necessary or as requested by the Head Chef.
  • Maintain a safe and hygienic working environment in all back of house areas and report any maintenance issues to the maintenance department.
  • To ensure that all equipment, cutlery, crockery, glassware etc. is stored correctly and allocated to correct area.
  • To ensure that the correct cleaning procedures are followed in respect of chemicals and equipment, and follow daily and weekly cleaning schedules.

The successful candidate

  • Have a minimum of 4 years’ experience in a comparable role
  • Possess excellent communication and interpersonal skills
  • Have fluent English – written and spoken
  • Be courteous and focused on providing a consistently high standard of service and hygiene
  • Be standards driven, a team player, flexible
  • Possess the ability to work under pressure
  • Excellent time management skills and the ability to prioritise work load effectively with good organisational skills

 

Suitable candidates can apply with CV to mbasel@greatsouthernkillarney.com 

Milandi Basel
HR Manager
Direct Line: 00353-64-6638042
Great Southern Killarney, Town Centre Killarney, Co. Kerry
Hotel Switchboard: 00353-64-6638000

 

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